These integrator solutions deliver the unmatched video and audio experience that customers expect from Cisco. If anyone has seen this before or has any thoughts on what the issue may be I'd appreciate the feedback.The Cisco Webex Room Kit Series: Team collaboration innovation in a boxĬisco Webex™ Room Kit, Room Kit Mini, Room Kit Plus and Room Kit Pro are powerful collaboration solutions that integrate with flat panel displays to bring more intelligence and usability to your huddle, small, medium, large and specialized meeting rooms. Outbound calls from the Cloud Registered Room Kit to Zoom pass through our environment because we're using Hybrid Calling for our cloud registered endpoints. This connection from Zoom to the Cloud Registered Room System stays in the cloud and does not pass through our environment. From the Zoom meeting I can call the Cloud Registered units SIP address and it connects to the meeting.
I can see the call from the cloud registered endpoint is passing through all the expressways. When I dial the zoomcrc address from the cloud registered endpoint it initially seems to connect but I never get prompted for the meeting passcode and it drops after about 2 minutes. When I dial the zoomcrc address from the on-prem registered endpoint I get prompted for the meeting passcode and am admitted to the meeting As you can see from the call flow examples above the cloud based end points use two additional Expressways. On-prem registered end point -> CUCM -> MRA-ExpC -> MRA-ExpE -> internet We are not having the problem with on-prem registered end points.Ĭloud registered end point -> HybridCalling-ExpE -> HybridCalling-ExpC -> CUCM -> MRA-ExpC -> MRA-ExpE -> internet We're having a problem calling into Zoom meetings from cloud registered endpoints.
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